Breakthrough improvement solutions are generally organization wide initiatives and mainly
focused on improvement in bottom line. The improvements are achieved through techniques and management philosophies such as

  1. Lean SixSigma
  2. BPM
  3. Benchmarking

Breakthrough Improvement Project Implementation:

A typical Lean SixSigma Project follows the DMAIC methodology, Lean Project follows VSM followed by VA & NVA analysis and redesigning process where as a BPM follows a detailed process mapping and deploying the automated process.

Confluence International develops a detailed client specific methodology to decide the right-fit solution and ensure bottom-line improvement & ROI from these projects.

Broadly these breakthrough improvement project follow a five phase approach as given below:

  • First Phase – Initiation Phase
  • Second Phase – Training Phase
  • Third Phase – Project Selection and Resource Allocation
  • Fourth Phase – Implementation Phase
  • Fifth Phase – Sustenance and Evolution Phase

Tools used in Lean SixSigma Project:

  • Process mapping – SIPOC
  • Pareto analysis
  • flowcharts
  • Check sheets
  • Cause-and-effect diagrams
  • Scales of measurement
  • Scatter diagrams
  • Histograms
  • Descriptive statistics (e.g., mean, standard deviation, skew ness)
  • Enumerative vs. analytic statistics
  • box plots
  • Basic probability concepts
  • Discrete probability distributions (binomial, Poisson, hypergeometric)
  • Continuous probability distributions (normal, exponential, etc.)
  • Run charts
  • 7M tools
  • FMEA
  • Sampling Techniques
  • VOC
  • CTx identification
  • Control charts
  • Process capability
  • Yield analysis (e.g., first pass yield, rolled throughput yield)
  • Measurement System Analysis
  • Correlation and Linear Regression analysis (such as Chi-square)
  • Type I and Type II errors
  • Confidence interval interpretation
  • Hypothesis tests
  • Normality assessment and transformations
  • Process sigma calculations
  • SPC
  • Design and analysis of experiments
  • ANOVA, MANOVA and other general linear models
  • Multiple linear regression
  • Basic reliability analysis
  • Design for Lean SixSigma
  • Simulation and modeling
  • Statistical tolerancing
  • Poka Yoke or Fool Proofing
  • Robust design concepts
  • Design verification and validation techniques
  • Analysis of customer feedbacks & surveys

Tools used in Lean Implementation Project:

  • Value Stream Mapping
  • Spaghetti Chart
  • Kaikaku (breakthrough improvements)
  • Kaizen (incremental improvements)
  • Standard work
  • 5 S
  • Cross – Functional Training
  • Visual Management
  • Poka-Yoke

Tools used in BPM Project:

  • Brainstorming
  • Process Mapping – Detailed Task Level Process Mapping
  • Savvion Process Modeler
  • Savvion Business Manager
  • Business Objectives – Process Metric Drill Down

For more details on Savvion Business Process Management Software Suite, visit

For all the initiatives, Confluence can help client develop internal capabilities and manage the initiatives on their own.
Also in case client intents, Confluence can develop a collaborative model to work with them on a long term basis to ensure continuity and also provide required expertise and placing confluence consultants on a dedicated exclusive basis.


Benchmarking is a continuous, systematic process of evaluating companies recognized as industry leaders, to determine business and work processes that represent “best practices” and establish rational performance goals.

It is described as a structured approach for looking outside the organization for creative ideas.

It is a learning experience for projecting performance targets and developing winning strategies

It is a means of establishing priorities and targets on a continual basis and for achieving a competitive advantage
Benchmarking along with other tools are used in consulting assignment to enable breakthrough improvements in client organizations.

Client Engagement Model for Breakthrough Improvement Projects: